Return & Refund Policy
We hope you love your ELEVENISH purchase. However, if you change your mind, we accept returns within 7 days from the delivery date or in-store invoice purchase date, subject to the following conditions:
Eligibility for Return
Items must be unused, unworn, unaltered, and with original tags and packaging.
Returns are not accepted for:
- Jewelry
- Beauty products
- Custom-made or personalized pieces
- Items that have been altered upon customer request
Returns Process
- To initiate a return, please contact our Customer Care team via WhatsApp at +971 56 894 0898 within 7 days of receiving/purchasing your order.
- Once your return request is approved, the ELEVENISH team will arrange collection through our courier partner.
- Please note that return shipping fees will be deducted from the total refund amount.
Refunds
- Upon receiving the returned item, the ELEVENISH team will conduct a quality check to ensure it meets our return criteria.
- Once approved, the refund will be issued to the original payment method.
- Refunds are processed within 7–10 business days after the item successfully passes the quality check.
Credit Notes
Store credit notes are valid for 3 months only from the date of issue.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please notify us within 48 hours of receipt for prompt assistance. Claims reported after this period may not be accepted, and ELEVENISH shall not be held liable.
